Returns & refunds

At a glance

• 14 days from delivery to ask for a return.
• Refunds go back to the original payment method within 7 working days of the work arriving back.
• Personalized items are final sale unless they arrive damaged or incorrect.

Return window and condition

You can return a painting or print within 14 days of delivery. It must be in the condition you received it: unframed prints flat and unmarked, originals undamaged and in their original protective packing.

Originals and prints

Original paintings are one of a kind. They must be returned insured and tracked, in the packing they arrived in. Once the original is back and checked, it returns to the studio and is shown as Available again.

Limited prints must be returned flat in a rigid mailer. Prints that have been framed, trimmed or marked cannot be returned.

How to start a return

Email the studio at hello@studioavant.example with your order reference and the work you are returning. We will reply with the return address and what to do next. See also Contact.

Refund method and timing

Refunds are made to the original payment method within 7 working days of the work arriving back and passing a condition check. The original shipping charge is not refunded unless the work arrived damaged or incorrect.

Return shipping costs

You pay to return a work, unless it arrived damaged or incorrect, in which case the studio pays.

Personalized and final-sale items

A personalized item is made for you and is final sale. It cannot be returned unless it arrives damaged or incorrect. Works that are not personalized keep the normal 14-day window.

Damaged or incorrect items

If something arrives damaged or is not what you ordered, email us within 3 days of delivery with a photo. We will replace it or refund you in full, including shipping.

Questions?

Read the Help & FAQ or contact the studio.